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customer experience

151 items

  • Ten Steps to Building Successful Optimizely Web Experiments
    Ten Steps to Building Successful Optimizely Web Experiments
    By Melissa Santos|Published On: April 14th, 2025|

    As we saw in Part 1 of our series on Optimizely Web Experimentation, creating and launching an effective A/B or multivariate test involves a meticulous process of strategizing, planning, and defining the structures needed for success. In this post, we will dive deeper into the [...]

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  • Hospitality
    Leveling Up Hospitality: The Power of Technology Trends
    By Jen Yurman|Published On: December 16th, 2024|

    Customers across industries have high expectations for service and personalization in their experience with brands they do business with. This is especially true in the hospitality industry, where the competition is strong, and keeping customer loyalty is an ongoing battle. Brands need to stand out [...]

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  • Relevant
    Two Keys to Deliver Relevant Content and Increase Engagement
    By Heidi Huffman|Published On: December 2nd, 2024|

    The Unique Factors that Drive Marketing in the Sports & Entertainment Space  The first baseball game using modern rules was played in Hoboken, NJ in 1846. The goal is still to hit the ball and score as many runs as possible against the other team. [...]

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  • Braze Content Cards
    Braze Content Cards: The Power of Messaging Simplicity
    By Nic Dris|Published On: November 18th, 2024|

    Want an easy way to build and send a message out to your audience? Try using Braze Content Cards! Think of them as a pop-up banner, modal, modules, or inbox notification displayed to your audience. Braze’s Content Cards are a messaging channel that can be [...]

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  • Real-Time Personalization
    The Future of Marketing is Here: Unleash Real-Time Personalization Across Channels
    By Melissa Santos|Published On: August 19th, 2024|

    The marketing landscape has undergone a dramatic transformation. Gone are the days when a single, generic message could resonate with a broad audience. Today’s consumers are bombarded with information, leading to a phenomenon known as “banner blindness” – the tendency to ignore generic marketing messages [...]

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  • Identity Resolution
    6 Ways Identity Resolution Can Help Make the Most of Your Customer Data
    By Emily Eubanks|Published On: July 8th, 2024|

    Imagine a typical marketing scenario: You are trying to reach a specific set of customers with the perfect message. But your data on that customer is scattered across different places – their email address might be in your Customer Relationship Management (CRM) tool and/or your [...]

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