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What Is Iterable and Why Does It Matter?

Customer expectations have changed dramatically. People interact with brands across websites, mobile apps, email, SMS, push notifications, stores, customer service channels, and more, often moving between several of them within a single customer journey. At the same time, every interaction creates another piece of data that can tell marketers something [...]

By |August 25th, 2026|Platform: Iterable|

Two Keys to Deliver Relevant Content and Increase Engagement

The first baseball game using modern rules was played in Hoboken, NJ in 1846. The goal is still to hit the ball and score as many runs as possible against the other team. While there have been rule changes including moving the mound back, shrinking the strike zone and introducing the pitch clock, the game itself has not substantially changed in over 178 years.

By |August 19th, 2026|Customer Experience & Advocacy|

The Missing Piece in MarTech Transformation: Organizational Change

To remain competitive, organizations across all industries are significantly increasing their investments in digital capabilities. Technologies like AI, advanced analytics, marketing automation platforms (MAPs), customer experience platforms (CEPs), and customer data platforms (CDPs) are fundamentally changing how brands interact with customers. However, a successful MarTech implementation demands more than just [...]

By |April 6th, 2026|Marketing Strategy|

Reskilling Your Marketing Team During a Platform Migration

In any Marketing Automation Platform (MAP) or Customer Engagement Platform (CEP) migration, marketing teams spend a lot of time agonizing over assets, workflows, and data points and structures that will migrate into the new platform. Unfortunately, what you can't migrate is institutional knowledge. Even more unfortunately, most organizations don't even [...]

By |March 23rd, 2026|Marketing Strategy, MarTech & Innovations|

Architecting for Autonomous Orchestration

Most marketing automation platform migrations are designed backward. That may sound harsh, but it’s a pattern that repeats itself across organizations of every size. Organizations that migrate platforms today without considering this shift will likely find themselves rebuilding their architecture again within the next two years, just as AI-native marketing capabilities become standard.

By |March 15th, 2026|Marketing AI, MarTech & Innovations|

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